How can we help?
Quick answers below. If you’re still stuck, send our friendly team a message.
Your top questions
How do I enter a competition?+
Choose a prize, answer the qualifying question, select your ticket quantity and check out. Your numbers are saved in your account and emailed to you.
How are winners selected?+
At the advertised time, an independently verified random-number generator selects one valid ticket number. Draws are broadcast live and recorded.
What happens if all tickets don’t sell?+
The draw still goes ahead and the advertised prize is still awarded. We don’t extend competitions just because tickets remain.
How will I know if I win?+
We call the winner using the details on their account, then follow up by email. Results are also published on our winners page.
Is there a free way to enter?+
Yes. Every competition offers a postal entry route. Follow the instructions in the competition-specific terms before the closing date.
Can I set a spending limit?+
Yes. Account controls allow you to set a weekly limit or take a break. Our support team can also help at any time.
Talk to a real person.
Monday–Friday, 9am–6pm. We usually reply within two hours.